Government Service Delivery Charter
“The government has a vital role in improving the quality of provided services, consolidating the institutionalism of public work, enriching government policies
and ensuring their stability according to a clear vision and a specific plan that deals with various challenges”
His Majesty King Abdullah II Ibn Al Hussein
Letter of Designation to the Government
March 9, 2013
Duties of Government Service Providers
- Deal with applicants respectfully and tactfully.
- Provide cooperative employees who are knowledgeable about service provision procedure and can answer all inquiries.
- Provide service requirements and time needed to complete it.
- Respond to service recipients in a timely manner without delay and meet their needs with high professionalism.
- Simplify procedures to ensure smooth and speedy service provision.
- Work continuously to provide services through proper channels and appropriate time.
- Provide communication means to receive complaints and suggestions from service recipients, and ensure their participation in developing services.
Duties of Service Recipients in the Department
- Deal respectfully with the Department’s employees.
- Abide by instructions relating to service provision, their locations and don’t infringe on the rights of other people.
- Bring all required documents to obtain the service.
- Answer all questions of the Department’s employees to obtain the service efficiently and on time.
- Notify the Department promptly if there is any mistake or amendment to data or circumstances related to completing the service.
- Abide by declared communication means if there is a complaint or an inquiry.